Help/Faq

ORDERS & SHIPPING

Q. Where do you ship to?

A. Currently, we ship within the U.S. only. Subscribe to our newsletter for future updates on shipping destinations.

Q. When will my order ship?

A. We aim to process orders within 24 hours during business days (Monday-Friday, 9AM-6PM). However, during high-volume periods, it may take up to 2-3 business days.

Q. How much does shipping options and cost?

A. We offer standard shipping via USPS for all orders within the USA. The cost of shipping is calculated at checkout based on the details of your order. Our standard shipping times are typically 3-5 business days. Please note that we do not offer expedited or overnight delivery options at this time.

Q. When does an out-of-stock item get restocked?

A. If an item is out of stock, we will restock it as soon as possible. Due to high demand, it may take up to one week for restocking. Thank you for your patience and understanding. 

Q. Are signatures required for all Vitalize deliveries?

A. For enhanced security, signature confirmation is required for all orders over $100. This ensures that your valuable purchases are delivered directly to you or someone you trust. Orders under $100 are shipped without a signature requirement but are still carefully handled to ensure safe delivery.

Q. What should I do if my package is marked as delivered but I haven't received it?

A. In the rare event that your package is marked 'delivered' but you have not received it, please contact our customer service team at contact@vitalize.com. We are committed to assisting you promptly and will work with you to resolve the issue as quickly as possible.

RETURNS & EXCHANGES

Q.  Can I return or exchange an item?

A. Due to strict safety and quality protocols that prevent product reselling, we currently can't offer returns or exchanges. For any concerns with your order, please promptly reach out to contact@vitalizemed.com.

PRODUCT DETAILS & SAFETY

Q. Where are Vitalize products manufactured?

A. Our Vitalize products are manufactured in the USA using premium, globally sourced ingredients. Our manufacturing facility is NSF certified, adhering to the highest standards of quality and safety in production, in addition to being GMP (Good Manufacturing Practices) compliant. Additionally, our products are produced in a UL (Underwriters Laboratories) certified facility that passes rigorous evaluations and meets established standards.

Q. Are your products vegan or vegetarian, and do they contain any preservatives, artificial colors, or flavors?

A. Our Vitalize products do not contain any preservatives, artificial colors, or flavors. While not all of our products are vegan, most of them are either vegan or vegetarian. Please review the product descriptions and ingredients list on our website to determine if a specific product meets your dietary preferences.

Q. Are your products free of major food allergens?

A: Yes, our Vitalize products do not contain common food allergens such as milk, eggs, fish, shellfish, tree nuts, peanuts, wheat (gluten), and soybeans. Although our facility isn't certified peanut/tree nut-free, we don't process these allergens and follow strict procedures to prevent any cross-contamination. Always check product labels and consult with a healthcare professional if you have concerns about allergens.

Q. How should I store my products?

A. To maintain the quality and potency of your products, it's best to store them in a cool, dry place away from direct sunlight.

Q. What is the shelf life of Vitalize products?

A. Shelf life varies based on the proprietary ingredients in each of our products, although most of our products have an 18-month to 2 year shelf-life. All of our products have guaranteed potency through the expiration date.

Q. Can I take Vitalize products if I’m pregnant or breastfeeding?

A. Please consult your physician if you are pregnant, breastfeeding, have a medical condition or are taking any medication.

Q. Can I take Vitalize products with other supplements, or drugs/medications?

A. Please consult your physician if you are taking any medication, are pregnant or nursing.

Q. Can I give Vitalize products to my children?

A. Vitalize is formulated for adult-use only.

Q. Which supplements from your website can or cannot be combined, and are there any general guidelines to follow?

A. Although it's always best to consult a healthcare professional before combining supplements, some general guidelines for our products include:

  • B-Complex 100 and Methyl B-12 Lozenges: B-Complex already contains B-12, so additional B-12 supplementation may not be necessary. Check dosages and consult a healthcare professional.
  • Magnesium Glycinate and Algae-Based Calcium: These supplements can compete for absorption. It might be better to take them at different times of the day.
  • Melatonin and L-Theanine: Both have calming effects and may be used for sleep support. Talk to a healthcare professional to determine if you should take them together or separately.
  • Iron and Calcium: Calcium may interfere with iron absorption, so it is generally recommended to take these supplements at different times of the day.

PAYMENT METHODS

Q. What payment methods do you accept?

A. We accept major credit/debit cards, as well as Amazon Pay and Express Checkout.

PRIVACY & SECURITY

Q. Is your website secure?

A. Yes, our website uses SSL (Secure Socket Layer) technology, the industry standard for encryption, to ensure your personal and payment information is secure during the checkout process.

Q. How do you handle my personal information?

A. We are committed to protecting your privacy. We only use the information collected about you lawfully and in accordance with data protection legislation. For detailed information, please refer to our Privacy Policy.

CONTACT MEMBER SUPPORT

Q. How do I get in touch with Member Support?

A. You can reach out to our Member Support team by sending an email to contact@vitalizemed.com. We strive to respond to all inquiries within 24-48 hours during business days.

Q. Who do I contact for wholesale inquiries?

A. For all wholesale inquiries, please email us at contact@vitalizemed.com. To ensure your request is processed efficiently, please include "Wholesale Inquiry" in the subject line of your email.